Reference

Terms That Govern Your dakabet Account

These terms set out what you agree to when you open and use your dakabet account. Access and use depend on your local law and the eligible regions we serve — read through before you start depositing via bKash, Nagad or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket deposits coveredWithdrawal conditions statedUpdates notified via account
dakabet Terms That Govern Your dakabet Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they have been applied to your account, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or through our social channels — whichever suits you. We aim to respond to account and policy queries within one business day.

Live Chat Open your account dashboard and tap the chat icon. A support agent will pick up your terms or account question directly, no hold queue for policy issues.
Email Support Send your query to our support address from your registered email. Include your account ID so we can pull your record and reply with a specific answer.
Social Channels Reach us on our official social pages for general terms questions. For account-specific issues, live chat or email keeps things secure and traceable.
HOW WE HANDLE YOUR DATA

Account Security and Your Information

Your account data — login credentials, payment details, transaction history — is stored with encryption in transit and at rest. We do not share your personal information with third parties except where required to process your bKash, Nagad or Rocket transactions or to comply with a legal obligation. You can request a copy of the data we hold on you, or ask us to correct it, by contacting support with your account ID.

Encrypted Transactions

Every deposit and withdrawal — whether through bKash, Nagad or Rocket — moves over an encrypted connection. Your payment credentials are never stored on our servers in plain text.

Account Access Logs

We keep a record of login activity on your account. If you spot an access you do not recognise, contact support immediately and we will freeze the account while we investigate.

Data Retention Policy

We retain your account and transaction records for the period required by our operating framework and applicable law. Closed accounts are archived, not immediately deleted, for audit and dispute purposes.

Requesting Changes

To update your registered details — name, phone number, linked wallet — submit a request through live chat or email. Identity verification is required before any contact detail is changed.

Common Questions About These Terms

Straight answers to the questions we hear most often about account rules, eligibility, and what these terms mean for your day-to-day use.

Yes. Every deposit method — bKash, Nagad, Rocket or Bank Transfer — falls under these terms. Initiating a deposit confirms you have accepted the current version of this policy.

Access and eligibility depend on your local law and the regions we serve. If usage is restricted where you are located, you are responsible for knowing that before opening an account.

We can update terms at any time, but material changes come with notice through your registered account. Continued use after the effective date means you accept the revision.

Contact support via live chat or email before the change takes effect. We will process your withdrawal and close the account once your balance is cleared and identity confirmed.

Reach support through live chat in your dashboard or by email with your account ID. Policy disputes are reviewed by our account team, usually within one business day.

Closed account records are retained for the period required by our operating and legal framework. You can request details of what we hold by contacting support with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.